support
We Stand Behind
What We Build
Auralis is deployed in environments where failure isn’t an option. Our support model reflects that reality. When you choose Defendable Technologies, you’re backed by a team that understands the mission, the stakes and the operational tempo.
That’s because the people who build Auralis are the people who support it.
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Clear, Predictable Help When You Need It
Our Field Service Representatives (FSRs) and specialists provide fast, practical assistance that keep your systems running smoothly. No ticket black holes. No generic responses. You get real people who know your environment and understand your priorities.
Sovereign, In‑Market Expertise
All support is delivered from Australia by the engineers who build, test and maintain the technology. No offshore escalation. Security cleared personnel at every stage.
Lifecycle Confidence
From installation to upgrades to long‑term sustainment, we ensure your Auralis deployment stays secure, compliant and aligned with your operational needs. This includes three major software releases a year, plus periodic health checks.
How we work with you
Onboarding & Deployment
We provision Auralis, then our FSRs install, integrate and train your operators on site.
Operational Support
We provide ongoing assistance for updates, policy changes, integration work and troubleshooting, with clear SLAs and direct access to engineers.
Continuous Improvement
As your environment changes, we help you refine data flows, strengthen assurance and optimise performance.
Full‑Spectrum CDS Support
As the exclusive Australia and New Zealand regional representative for Blackline Cadmium, we provide in-market support for Blackline Cadmium, Canada’s high-assurance CDS technology.
Whether you operate Auralis, Cadmium, or a combined architecture, you get a single, sovereign support partner who understands your environment end‑to‑end.
